Politique de remboursement
We want to make sure you are completely satisfied with your purchase. We have a hassle-free, 14-day return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can visit our Returns portal or contact us at firstname.lastname@example.org. Please note:
- There are no processing charges for returns
- Paid shipping charges are non-refundable
- We offer free returns to Canadian and USA customers
- International customers are responsible for the charges of the return shipping
Items sent back to us without first requesting a return will not be accepted.
Feel free to contact us with any questions. We are happy to help.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on items marked as clearance or gift cards.
The fastest way to ensure you get what you want is to make a separate purchase for the new item and return the other one as soon as you can within the return period.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.