What items are returnable?
We want to make sure you are completely satisfied with your purchase. We have a hassle-free, 14-day standard return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Holiday Season Return Policy: Our return policy has been extended until January 17, 2026 for purchases made after Nov 1, 2025 or 14-days of receipt of your shipment, whichever is longer.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
Are there any charges for return?
- A 10% restocking fee applies to all returns
- Paid shipping charges are non-refundable
- We offer free returns to Canadian and USA residential customers
- International customers are responsible for the charges of the return shipping
How soon will I get my refund?
- Once we receive and inspect your return, we’ll notify you of the refund status. If you are approved, then your refund will be processed in queue, and a credit will automatically be applied to the original method of payment minus a 10% restocking fee, please allow 10-12 business days to see the transaction posted
Exceptions / Non-returnable Items / Closeout / Mystery Boxes / Bundle Offers
Certain types of items cannot be returned, custom products (such as special orders or personalized items and Mystery Boxes). Unfortunately, we cannot accept returns on items marked as closeout, gift cards or individual items.
Any return of bundled items, will reset items to their original individual prices, effectively removing the bundle discount.
All Mystery Box purchases are final sale. We do not accept returns, exchanges or offer refunds on any products within a mystery box, unless the item is defective. If you receive a damaged item, we will gladly issue a new replacement or one of equal value.
Cancellation of Order (Before Shipment)
We know that sometimes plans change — and we’ll always do our best to help.
- You can cancel your order within 24 hours if it hasn’t entered processing or shipping
- Once your order moves into production or shipping, we will not be able to cancel it
- You’ll need to move forward with a return process once your package arrives
- A 5% cancellation fee applies to cover transaction and administrative costs
- Custom and made-to-order pieces also can’t be cancelled once production begins— each one is made specifically for you!
To request a cancellation, please email support@ravenmoto.co with your order number. Approved refunds (minus the 5% cancellation fee) will be issued to your original payment method within 3-5 business days.