FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and status. It’s quick and easy to create an account. Just visit our Create Account page and sign up.

This is automatically sent to your email address when you place an order. Please check your mailbox spam or junk folder in case the order confirmation has been accidentally diverted there. If you haven’t received your order confirmation within 24 hours, please get in touch at support@ravenmoto.co 

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@ravenmoto.co, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it, please keep in mind shipping is non-refundable. Please note, the customer is responsible for paying return shipping.

Tracking your order is very easy! Once your order has been shipped, you will receive an e-mail with a link to the tracking reference. In addition you can also login to your RAVEN Moto account, under "Order History" you will be able to see the list of your orders and the status for each of them. 

We will process and ship in stock products within 24-48 hours. We offer Standard and Express shipping options. 

For Canada and the United States, the standard shipping timeline is 3-8 business days, while express shipping is within 2-4 business days. For international orders, the standard shipping timeline is 4-14 business days, while express shipping is within 4-8 business days. 

Please get in touch if your order has not been delivered according to the expected timeline, and we will check on your order status.

We offer standard and express shipping worldwide. Please note, Customs, Taxes, VAT may be charged by the receiving country. If applicable, the receiver is responsible for this amount. We currently offer free shipping to Canada and U.S. on all orders over $40 USD. For international orders, we currently offer free shipping on all orders over $60 USD.

We offer free shipping to Canada and the U.S. for orders over $40 USD. For international orders, free shipping is available on orders over $60 USD. For orders below these thresholds, we offer a low-rate shipping cost based on your location. Please continue through the checkout process to see the exact shipping rates.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, to dispatch and delivery. In your order confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

All RAVEN Moto products are warranted for a period of 1 year from the date of purchase against any defects in materials and workmanship. As riders, we understand motorcycle gear may be subject to stress and extreme conditions. If you experience a problem with one of our products, please get in touch at support@ravenmoto.co and we will evaluate your claim. 

Any rider wearing RAVEN Moto gear involved in a traffic accident has a chance of receiving replacement products. Our team will analyze your photos, damaged products, and review each claim on a case by case basis. 

To submit a claim, please visit our REBIRTH program page and fill out the form.

We want to make sure you are completely satisfied with your purchase. We have a hassle-free, 14-day return policy.

Holiday Season Return Policy: Our return policy has been extended until January 15, 2023 for purchases made after Nov 5, 2022 or 14-days of receipt of your shipment, whichever is longer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can visit our Returns portal or contact us at support@ravenmoto.co. Please note:

• There are no processing charges for returns
• Paid shipping charges are non-refundable
• We offer free returns to Canadian and USA customers
• International customers are responsible for the charges of the return shipping

Items sent back to us without first requesting a return will not be accepted.

Feel free to contact us with any questions. We are happy to help.

Our return process is simple. Please vist our Returns page to begin the process. 

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

Once your return shipment is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, please allow 10 business days to see the transaction posted.

RAVEN Moto gloves have undergone strenuous testing in different riding situations. Our gloves are made with genuine cowhide leather to provide a premium look and feel. We recommend you care for them regularly to keep them looking as good as they function. We have outlined a few instructions on how to care for your gloves.

• If the leather has accumulated dirt or soil, you can use a microfiber cloth, make sure the cloth is damp, you can soak the cloth in a soap and a lukewarm water mix.
• Make sure to clean the entire surface, not just one area. After you have cleaned it use a unused cloth to dry the excess water.
• Let the gloves air dry, do not wash the gloves in a washing machine or dryer.
• After the leather is dry, use a leather conditioner to keep the leather in new condition and extend the life of the glove.

• Use a bit of lukewarm water and natural soap, use a clean cloth and dampen it.
• Gently scrub the area, do not use an abrasive cloth or scrub.
• Leave it out to air dry.

• Do not soak the glove in warm water as it can cause condensation inside the knuckle protectors.
• Use a clean cloth and a bit of cold water.
• Mix a few drops of natural soap.
• Gently passover the knuckle area as needed.
• Leave out to air dry.

• Close all zippers and/or hook-and-loop fixtures to avoid damaging other areas of your glove.
• Use a natural soap.
• Mix it in lukewarm water.
• Use a clean cloth and lightly dampen it and apply to glove.
• For perforated gloves try not to get soap stuck in between the perforation.
• Leave out to air dry.
• DO NOT condition palms of gloves before riding as it will make for a slippery surface.

• You may be asking yourself how should I store my gloves during the off season? Storing your leather appropriately is one of the easiest ways you can prevent damage and maintain a high-quality finish.
• Store leather away from direct sunlight as this can cause fading.
• Store gloves in a dust bag to avoid scratches. We recommend the RAVEN Moto Drawstring Gear Bag.
• Store leather away from artificial sources of heat, e.g. radiators can cause leather to dry and crack.

• You should not machine wash your RAVEN Moto gloves. Our gloves have multiple protective elements and lining, which may get damaged if washed in the machine. Therefore, we recommend you follow our instructions on how to care for your gloves to ensure their longevity.

Using a measuring tape, measure the circumference of your dominant hand – just below the knuckles. For more information, please visit our sizing chart page. If you are in-between sizes, we recommend sizing down as leather gloves will break-in and fit to your size over time. 

We offer touchscreen capability on all of our gloves, a couple of things to keep in mind are that a glove will never truly replicate an actual finger although our precise material and placement make it hard to believe. Use your index finger at a 45-degree angle, this will work most of the time. Each person is different, with that in mind please try out the glove to see where your screen registers the touch on your device.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card instead for the value of $10, $20, or $50.

No, our gift cards have no expiry.

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