FAQ

We will process and ship in-stock products within 24-48 hours. We offer Standard and Express shipping options worldwide. Once your order is processed, here’s what to expect for shipping:

For Canada and the United States, standard shipping timeline is 3-8 business days, while express shipping is 2-4 business days.

For International orders, standard shipping may take 4-20 business days, while express shipping typically arrives within 3-10 business days.

Please get in touch if your order has not been delivered according to the expected timeline, and we will check on your order status.

We are pleased to offer both standard and express shipping options worldwide. We offer free shipping to Canada and U.S. on all orders over $40 USD. For international orders, free shipping is available on all orders over $60 USD. Please continue through the checkout process to view the Express shipping rates for your location. 

Please keep in mind that customs duties, taxes, or VAT may be charged by the receiving country. If applicable, the receiver will be responsible for these fees.

We offer free shipping to Canada and the U.S. for orders over $40 USD. For international orders, free shipping is available on orders over $60 USD. If your order is below these amounts, we provide flat shipping rates based on your location. Just proceed through the checkout to see the exact shipping costs!

Please keep in mind that customs duties, taxes, or VAT may be charged by the receiving country. If applicable, the receiver will be responsible for these fees.

Absolutely! We’ll provide updates at every stage of your order, from the moment you place it, to dispatch and delivery. Once your order has been processed, you’ll receive an email with a tracking number which you can use to check the progress of the shipment.

You can also check the status of your order by logging into your RAVEN Moto account and going to the "Order History" section.

If you notice an issue, please reach out as soon as possible, before the order has been processed.

Once the order has been processed and shipped, we are unable to change the recipient's name or update the shipping address. We recommend contacting the shipping carrier directly, providing your tracking number, and requesting any mid-delivery updates.

We aim to process and dispatch in-stock items within 24-48 hours of your order confirmation. If you haven’t received a shipping confirmation email with a tracking number within 48 hours, please reach out to us at support@ravenmoto.co or via our Live Chat. We’re here to help with any questions about your order!

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover. You can also pay via PayPal and popular mobile payment options like Apple Pay and Google Pay. If you choose to use PayPal, you’ll be redirected to their website to log in and complete your payment, and then you’ll be brought back to our site once the transaction is complete.

What a thoughtful gift - keeping you protected! You can use your e-gift card during checkout by entering the gift card details.

You can apply your discount card during checkout by entering the discount code. Just a reminder, only one discount code can be used per order.

Please note that bundle discounts are not eligible to be combined with other promo codes or offers. Any return of bundled items, will reset items to their original individual prices, effectively removing the bundle discount.

Please check our Privacy Policy to get more information about your payment and personal security.

All RAVEN Moto products come with a 1-year warranty from the date of purchase, covering defects in materials and workmanship. As fellow riders, we know that motorcycle gear can face stress and extreme conditions. If you encounter any issues with one of our products, please reach out to us at support@ravenmoto.co with your order number, concern and any relevant photos. We’ll review your claim and get back to you.

Any rider wearing RAVEN Moto gear involved in a traffic accident has a chance of receiving replacement products. Our team will analyze your photos, damaged products, and review each claim on a case by case basis. 

To submit a claim, please visit our REBIRTH program page and fill out the form.

We want to make sure you are completely satisfied with your purchase. We have a hassle-free, 14-day return policy.

Holiday Season Return Policy: Our return policy has been extended until January 17, 2025 for purchases made after Nov 8, 2024 or 14-days of receipt of your shipment, whichever is longer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can visit our Returns portal. Please note:

• There are no processing charges for returns
• Paid shipping charges are non-refundable
• We offer free returns to Canadian and USA customers
• International customers are responsible for the charges of the return shipping

Items sent back to us without first requesting a return will not be accepted.

Feel free to contact us with any questions. We are happy to help.

Our return process is simple. Please vist our Returns page to begin the process. 

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

Once your return shipment is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, please allow 10 business days to see the transaction posted.

RAVEN Moto gloves have undergone strenuous testing in different riding situations. Our gloves are made with genuine cowhide leather to provide a premium look and feel. We recommend you care for them regularly to keep them looking as good as they function. We have outlined a few instructions on how to care for your gloves.

• If the leather has accumulated dirt or soil, you can use a microfiber cloth, make sure the cloth is damp, you can soak the cloth in a soap and a lukewarm water mix.
• Make sure to clean the entire surface, not just one area. After you have cleaned it use a unused cloth to dry the excess water.
• Let the gloves air dry, do not wash the gloves in a washing machine or dryer.
• After the leather is dry, use a leather conditioner to keep the leather in new condition and extend the life of the glove.

• Use a bit of lukewarm water and natural soap, use a clean cloth and dampen it.
• Gently scrub the area, do not use an abrasive cloth or scrub.
• Leave it out to air dry.

• Do not soak the glove in warm water as it can cause condensation inside the knuckle protectors.
• Use a clean cloth and a bit of cold water.
• Mix a few drops of natural soap.
• Gently passover the knuckle area as needed.
• Leave out to air dry.

• Close all zippers and/or hook-and-loop fixtures to avoid damaging other areas of your glove.
• Use a natural soap.
• Mix it in lukewarm water.
• Use a clean cloth and lightly dampen it and apply to glove.
• For perforated gloves try not to get soap stuck in between the perforation.
• Leave out to air dry.
• DO NOT condition palms of gloves before riding as it will make for a slippery surface.

• You may be asking yourself how should I store my gloves during the off season? Storing your leather appropriately is one of the easiest ways you can prevent damage and maintain a high-quality finish.
• Store leather away from direct sunlight as this can cause fading.
• Store gloves in a dust bag to avoid scratches. We recommend the RAVEN Moto Drawstring Gear Bag.
• Store leather away from artificial sources of heat, e.g. radiators can cause leather to dry and crack.

• You should not machine wash your RAVEN Moto gloves. Our gloves have multiple protective elements and lining, which may get damaged if washed in the machine. Therefore, we recommend you follow our instructions on how to care for your gloves to ensure their longevity.

Using a measuring tape, measure the circumference of your dominant hand – just below the knuckles. For more information, please visit our sizing chart page. If you are in-between sizes, we recommend sizing down as leather gloves will break-in and fit to your size over time. 

We offer touchscreen capability on all of our gloves, a couple of things to keep in mind are that a glove will never truly replicate an actual finger although our precise material and placement make it hard to believe. Use your index finger at a 45-degree angle, this will work most of the time. Each person is different, with that in mind please try out the glove to see where your screen registers the touch on your device.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card instead for the value of $10, $20, or $50.

No, our gift cards have no expiry.

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