A pre-order item means you're reserving a product before it's officially in stock. You’ll secure yours today, and we’ll ship it according to the timeline listed on the product page. The shipping method you select—Standard or Express—will apply once the item has been dispatched.
FAQ
- What does it mean to pre-order an item?
- Can I place an order without creating an account?
- Where is my order confirmation?
- How do I cancel or change my order?
- Can I purchase RAVEN Moto gear in-store?
- How do I locate products on the website?
- My item is currently unavailable, when will it restock?
- Do you offer custom orders for clothing/products?
- Can you help me find the right size for myself?
- Do you use US or EU Sizing for your products?
- The website is not allowing me to add items to the shopping cart?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Will I be charged customs fees for my purchase?
- Can I track my order?
- Can I change my shipping address/recipient name after my package has been shipped?
- It's been a few days since I placed my order, but it hasn't shipped yet. What should I do?
- What payment methods do you accept?
- How can I pay with a gift card?
- How do I apply a discount code to my purchase?
- What measures have you taken to ensure my personal and payment information is secure?
- What is your warranty policy?
- What is the REBIRTH Program?
- How do I submit a claim under the REBIRTH Program?
- Can I return or exchange an item?
- How do I return an item?
- How long does it take to return an item?
- How do I clean my gloves?
- How do I wash my armored products?
- How do I wash my non-armored merchandise?
- Storage Tips
- How do I measure my glove size?
- How does the touchscreen finger work?
- Do you sell gift cards?
- Do your gift cards expire?
- How can I subscribe to, or unsubscribe from, your emails/eNewsletter?
Ordering
- What does it mean to pre-order an item?
- Can I place an order without creating an account?
- Where is my order confirmation?
- How do I cancel or change my order?
- Can I purchase RAVEN Moto gear in-store?
- How do I locate products on the website?
- My item is currently unavailable, when will it restock?
- Do you offer custom orders for clothing/products?
- Can you help me find the right size for myself?
- Do you use US or EU Sizing for your products?
- The website is not allowing me to add items to the shopping cart?
What does it mean to pre-order an item?
Can I place an order without creating an account?
Yes absolutely! You can place an order and checkout as a guest. However, creating a RAVEN Moto account gives you the following insider benefits: Check your purchase history and status and receive updates on all new and upcoming products. Just visit our Create Account page and sign up for a personal experience.
Where is my order confirmation?
After you make a purchase, you’ll receive an order confirmation email containing your order details and shipping information. Please take a moment to review it to ensure that the item, including sizing and color, and your shipping address are all correct. If you notice any issues, please contact us immediately before we process and ship your order.
How do I cancel or change my order?
Our order processing begins shortly after your purchase. If you wish to cancel your order, please contact us immediately at support@ravenmoto.co. While we will make every effort to accommodate your request, cancellation is only possible before processing begins. Should your order be dispatched, you may return it upon receiving it. Please refer to our return policy for more information.
Can I purchase RAVEN Moto gear in-store?
Currently, RAVEN Moto operates exclusively online with all orders shipped from our location in Toronto, Canada. We are dedicated to enhancing your experience and accessibility, and are planning to expand into physical retail locations in the future. As we continue our global takeover, we will update our website with a store locator.
How do I locate products on the website?
To explore our collection, simply navigate to the "Catalog" dropdown menu on our homepage. Browse through our latest drops and click on any item to view its product page. Here, you will find information on sizes, colors, availability, and more. If you find something you like, select your size and add it to your virtual shopping cart. Our current lineup include Armored Jackets, Armored Pants, Backpacks, Boots, Gloves, Race Suits, Race Jackets, Race Pants, and Merchandise.
My item is currently unavailable, when will it restock?
Due to high demand, our products often sell out quickly. You can reference our live inventory tracker on the product page, but we encourage you to place your order as soon as possible! If an item is sold out, then we recommend signing up for restock alerts by clicking the 'Out of Stock?' button on the product page. Most backordered items are typically restocked in approx. 2-4 weeks.
Do you offer custom orders for clothing/products?
We only offer custom orders for our Race Suits, Race Jackets, Race Pants, and Boots. However, we have a wide range of sizes to offer our customers. Our armored hoodie, jeans, and gloves are available in gender specific, Men's and Women's sizing to ensure the best fit possible. Our jeans are available in many different waist and inseam length configurations suitable for many riders. No box cuts or one size fits all approach. Simply put, we believe everyone regardless of shape or size should be able to enjoy the activity of riding - safe and protected.
Can you help me find the right size for myself?
Our sizes range from X-Small to 4X-Large, ensuring that everyone can find their perfect fit. We encourage you to check out our detailed sizing guide to determine the best size for you. Should you have any questions, feel free to email us at support@ravenmoto.co or message us on live chat.
Do you use US or EU Sizing for your products?
We follow the international sizing guide for all our products. Most of our products are made true to size. To ensure you find your ideal fit, we recommend visiting our sizing guide here, which provides detailed information on measurements and sizing to help you make the best selection.
The website is not allowing me to add items to the shopping cart?
If you experience difficulties adding items to your cart, please try the following steps: log out and back in, refresh your browser, or use a different browser. Maybe switch up between mobile or desktop. Should the issue persist, please contact us via the live chat feature on our website or email us at support@ravenmoto.co for further assistance.
Shipping & Delivery
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Will I be charged customs fees for my purchase?
- Can I track my order?
- Can I change my shipping address/recipient name after my package has been shipped?
- It's been a few days since I placed my order, but it hasn't shipped yet. What should I do?
When will my order arrive?
We will process and ship in-stock products within 24-48 hours. We offer Standard and Express shipping options worldwide. Once your order is processed, here’s what to expect for shipping:
For Canada and the United States, standard shipping timeline is 3-8 business days, while express shipping is 2-4 business days.
For International orders, standard shipping may take 4-20 business days, while express shipping typically arrives within 3-10 business days.
Please get in touch if your order has not been delivered according to the expected timeline, and we will check on your order status.
What countries do you ship to?
We are pleased to offer both standard and express shipping options worldwide. We offer free shipping to Canada and U.S. on all orders over $40 USD. For international orders, free shipping is available on all orders over $60 USD. Please continue through the checkout process to view the Express shipping rates for your location.
Please keep in mind that customs duties, taxes, or VAT may be charged by the receiving country. If applicable, the receiver will be responsible for these fees.
How much is shipping?
We offer free shipping to Canada and the U.S. for orders over $40 USD. For international orders, free shipping is available on orders over $60 USD. If your order is below these amounts, we provide flat shipping rates based on your location. Just proceed through the checkout to see the exact shipping costs!
Will I be charged customs fees for my purchase?
Please keep in mind that customs duties, taxes, or VAT may be charged by the receiving country. If applicable, the receiver will be responsible for these fees.
Can I track my order?
Absolutely! We’ll provide updates at every stage of your order, from the moment you place it, to dispatch and delivery. Once your order has been processed, you’ll receive an email with a tracking number which you can use to check the progress of the shipment.
You can also check the status of your order by logging into your RAVEN Moto account and going to the "Order History" section.
Can I change my shipping address/recipient name after my package has been shipped?
If you notice an issue, please reach out as soon as possible, before the order has been processed.
Once the order has been processed and shipped, we are unable to change the recipient's name or update the shipping address. We recommend contacting the shipping carrier directly, providing your tracking number, and requesting any mid-delivery updates.
It's been a few days since I placed my order, but it hasn't shipped yet. What should I do?
We aim to process and dispatch in-stock items within 24-48 hours of your order confirmation. If you haven’t received a shipping confirmation email with a tracking number within 48 hours, please reach out to us at support@ravenmoto.co or via our Live Chat. We’re here to help with any questions about your order!
Payment
- What payment methods do you accept?
- How can I pay with a gift card?
- How do I apply a discount code to my purchase?
- What measures have you taken to ensure my personal and payment information is secure?
What payment methods do you accept?
We accept all major credit cards, including MasterCard, Visa, American Express, and Discover. You can also pay via PayPal and popular mobile payment options like Apple Pay and Google Pay. If you choose to use PayPal, you’ll be redirected to their website to log in and complete your payment, and then you’ll be brought back to our site once the transaction is complete.
How can I pay with a gift card?
What a thoughtful gift - keeping you protected! You can use your e-gift card during checkout by entering the gift card details.
How do I apply a discount code to my purchase?
You can apply your discount card during checkout by entering the discount code. Just a reminder, only one discount code can be used per order.
Please note that bundle discounts are not eligible to be combined with other promo codes or offers. Any return of bundled items, will reset items to their original individual prices, effectively removing the bundle discount.
What measures have you taken to ensure my personal and payment information is secure?
Please check our Privacy Policy to get more information about your payment and personal security.
Warranty
- What is your warranty policy?
What is your warranty policy?
All RAVEN Moto products come with a 1-year warranty from the date of purchase, covering defects in materials and workmanship. As fellow riders, we know that motorcycle gear can face stress and extreme conditions. If you encounter any issues with one of our products, please reach out to us at support@ravenmoto.co with your order number, concern and any relevant photos. We’ll review your claim and get back to you.
REBIRTH Program
- What is the REBIRTH Program?
- How do I submit a claim under the REBIRTH Program?
What is the REBIRTH Program?
Any rider wearing RAVEN Moto gear involved in a traffic accident has a chance of receiving replacement products. Our team will analyze your photos, damaged products, and review each claim on a case by case basis.
Had an accident? Get back on your bike with our RAVEN REBIRTH program. Apply within one year of purchase for a free replacement or store credit. Once approved, you'll receive a REBIRTH code to use toward your replacement item(s).
How do I submit a claim under the REBIRTH Program?
To submit a claim, please visit our REBIRTH program page and fill out the form.
Returns and Exchanges
- Can I return or exchange an item?
- How do I return an item?
- How long does it take to return an item?
Can I return or exchange an item?
We want to make sure you are completely satisfied with your purchase. We have a hassle-free, 14-day return policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can visit our Returns portal. Please note:
- Mystery Boxes & Items within Mystery Boxes cannot be returned or exchanged unless an item is defective.
- A 10% restocking fee applies to all returns.
- Paid shipping charges are non-refundable
- We offer free returns to Canadian and USA customers
- International customers are responsible for the charges of the return shipping
Items sent back to us without first requesting a return will not be accepted.
Feel free to contact us with any questions. We are happy to help.
How do I return an item?
Our return process is simple. Please vist our Returns page to begin the process.
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
How long does it take to return an item?
Once your return shipment is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, please allow 10 business days to see the transaction posted.
Product Care
- How do I clean my gloves?
- How do I wash my armored products?
- How do I wash my non-armored merchandise?
- Storage Tips
How do I clean my gloves?
Clean gently: Use a soft cloth dampened with mild soap and lukewarm water to gently wipe the entire glove, including impact areas.
Dry thoroughly: Pat dry with a clean cloth and let air dry naturally—Do not machine wash or dry.
Leather conditioning: After drying, apply leather conditioner to keep leather soft. Do not condition the palms before riding, as this will create a slippery surface.
Touchscreen care: Clean touchscreen areas gently with a soft cloth; avoid scrubbing. Let air dry.
How do I wash my armored products?
Remove armor: Carefully remove the armor from your gear. Follow the step-by-step guide for removal and reinstallation.
Hand wash: Since machine wash cycles can vary, we recommend hand washing the garment with diluted mild detergent mixed in cold water.
Dry thoroughly: Let the garment air dry completely—do not use a machine dryer.
Reinstall armor: Once dry, reinstall the armor into your gear following the guide.
How do I wash my non-armored merchandise?
Hand wash: Since machine wash cycles can vary, we recommend hand washing the garment with diluted mild detergent mixed in cold water.
Dry thoroughly: Let the garment air dry completely—do not use a machine dryer.
Storage Tips
Store properly: Off-season storage helps prevent damage and extends the life of your gear.
Avoid sunlight: Keep gear out of direct sunlight to prevent fading and drying.
Use dust bags: Store gloves and small items in dust bags; use garment bags for jackets and pants.
Maintain shape: Hang armored products on padded hangers to preserve their shape—don’t fold or compress them.
Keep away from heat: Avoid storing gear near radiators or vents, as heat can crack or warp leather.
Allow airflow: Choose a cool, dry, and ventilated space—avoid sealed plastic bins that trap moisture.
Misc
- How do I measure my glove size?
- How does the touchscreen finger work?
- Do you sell gift cards?
- Do your gift cards expire?
- How can I subscribe to, or unsubscribe from, your emails/eNewsletter?
How do I measure my glove size?
Using a measuring tape, measure the circumference of your dominant hand – just below the knuckles. For more information, please visit our sizing chart page. If you are in-between sizes, we recommend sizing down as leather gloves will break-in and fit to your size over time.
How does the touchscreen finger work?
We offer touchscreen capability on all of our gloves, a couple of things to keep in mind are that a glove will never truly replicate an actual finger although our precise material and placement make it hard to believe. Use your index finger at a 45-degree angle, this will work most of the time. Each person is different, with that in mind please try out the glove to see where your screen registers the touch on your device.
Do you sell gift cards?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card instead for the value of $10, $20, or $50.
Do your gift cards expire?
No, our gift cards have no expiry.
How can I subscribe to, or unsubscribe from, your emails/eNewsletter?
Please visit the homepage, scroll down to the newsletter section, and enter your e-mail to receive updates on great deals, exclusive offers, and the latest news from us. To unsubscribe, simply click the 'Unsubscribe' link in the most recent email you received to adjust your email preferences or remove yourself from our list.