FAQ

We will process and ship in-stock products within 24-48 hours. We offer Standard and Express shipping options worldwide. Once your order is processed, here’s what to expect for shipping:

For Canada and the United States, standard shipping timeline is 3-8 business days, while express shipping is 2-4 business days.

For International orders, standard shipping may take 4-20 business days, while express shipping typically arrives within 3-10 business days.

Please get in touch if your order has not been delivered according to the expected timeline, and we will check on your order status.

We are pleased to offer both standard and express shipping options worldwide. We offer free shipping to Canada and U.S. on all orders over $40 USD. For international orders, free shipping is available on all orders over $60 USD. Please continue through the checkout process to view the Express shipping rates for your location. 

Please keep in mind that customs duties, taxes, or VAT may be charged by the receiving country. If applicable, the receiver will be responsible for these fees.

We offer free shipping to Canada and the U.S. for orders over $40 USD. For international orders, free shipping is available on orders over $60 USD. If your order is below these amounts, we provide flat shipping rates based on your location. Just proceed through the checkout to see the exact shipping costs!

Please keep in mind that customs duties, taxes, or VAT may be charged by the receiving country. If applicable, the receiver will be responsible for these fees.

Absolutely! We’ll provide updates at every stage of your order, from the moment you place it, to dispatch and delivery. Once your order has been processed, you’ll receive an email with a tracking number which you can use to check the progress of the shipment.

You can also check the status of your order by logging into your RAVEN Moto account and going to the "Order History" section.

If you notice an issue, please reach out as soon as possible, before the order has been processed.

Once the order has been processed and shipped, we are unable to change the recipient's name or update the shipping address. We recommend contacting the shipping carrier directly, providing your tracking number, and requesting any mid-delivery updates.

We aim to process and dispatch in-stock items within 24-48 hours of your order confirmation. If you haven’t received a shipping confirmation email with a tracking number within 48 hours, please reach out to us at support@ravenmoto.co or via our Live Chat. We’re here to help with any questions about your order!

We accept all major credit cards, including MasterCard, Visa, American Express, and Discover. You can also pay via PayPal and popular mobile payment options like Apple Pay and Google Pay. If you choose to use PayPal, you’ll be redirected to their website to log in and complete your payment, and then you’ll be brought back to our site once the transaction is complete.

What a thoughtful gift - keeping you protected! You can use your e-gift card during checkout by entering the gift card details.

You can apply your discount card during checkout by entering the discount code. Just a reminder, only one discount code can be used per order.

Please note that bundle discounts are not eligible to be combined with other promo codes or offers. Any return of bundled items, will reset items to their original individual prices, effectively removing the bundle discount.

Please check our Privacy Policy to get more information about your payment and personal security.

All RAVEN Moto products come with a 1-year warranty from the date of purchase, covering defects in materials and workmanship. As fellow riders, we know that motorcycle gear can face stress and extreme conditions. If you encounter any issues with one of our products, please reach out to us at support@ravenmoto.co with your order number, concern and any relevant photos. We’ll review your claim and get back to you.

Any rider wearing RAVEN Moto gear involved in a traffic accident has a chance of receiving replacement products. Our team will analyze your photos, damaged products, and review each claim on a case by case basis. 

Had an accident? Get back on your bike with our RAVEN REBIRTH program. Apply within one year of purchase for a free replacement or store credit. Once approved, you'll receive a REBIRTH code to use toward your replacement item(s).

To submit a claim, please visit our REBIRTH program page and fill out the form.

We want to make sure you are completely satisfied with your purchase. We have a hassle-free, 14-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can visit our Returns portal. Please note:

• Mystery Boxes & Items within Mystery Boxes cannot be returned or exchanged unless an item is defective. 
• A 10% restocking fee applies to all returns.
• Paid shipping charges are non-refundable
• We offer free returns to Canadian and USA customers 
• International customers are responsible for the charges of the return shipping

Items sent back to us without first requesting a return will not be accepted.

Feel free to contact us with any questions. We are happy to help.

Our return process is simple. Please vist our Returns page to begin the process. 

• Enter your order number and email address in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

Once your return shipment is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, please allow 10 business days to see the transaction posted.

Clean gently: Use a soft cloth dampened with mild soap and lukewarm water to gently wipe the entire glove, including impact areas.
Dry thoroughly: Pat dry with a clean cloth and let air dry naturally—Do not machine wash or dry.
Leather conditioning: After drying, apply leather conditioner to keep leather soft. Do not condition the palms before riding, as this will create a slippery surface.
Touchscreen care: Clean touchscreen areas gently with a soft cloth; avoid scrubbing. Let air dry.

Remove armor: Carefully remove the armor from your gear. Follow the step-by-step guide for removal and reinstallation.
Hand wash: Since machine wash cycles can vary, we recommend hand washing the garment with diluted mild detergent mixed in cold water.
Dry thoroughly: Let the garment air dry completely—do not use a machine dryer.
Reinstall armor: Once dry, reinstall the armor into your gear following the guide.

Hand wash: Since machine wash cycles can vary, we recommend hand washing the garment with diluted mild detergent mixed in cold water.
Dry thoroughly: Let the garment air dry completely—do not use a machine dryer.

Store properly: Off-season storage helps prevent damage and extends the life of your gear.
Avoid sunlight: Keep gear out of direct sunlight to prevent fading and drying.
Use dust bags: Store gloves and small items in dust bags; use garment bags for jackets and pants.
Maintain shape: Hang armored products on padded hangers to preserve their shape—don’t fold or compress them.
Keep away from heat: Avoid storing gear near radiators or vents, as heat can crack or warp leather.
Allow airflow: Choose a cool, dry, and ventilated space—avoid sealed plastic bins that trap moisture.

Using a measuring tape, measure the circumference of your dominant hand – just below the knuckles. For more information, please visit our sizing chart page. If you are in-between sizes, we recommend sizing down as leather gloves will break-in and fit to your size over time. 

We offer touchscreen capability on all of our gloves, a couple of things to keep in mind are that a glove will never truly replicate an actual finger although our precise material and placement make it hard to believe. Use your index finger at a 45-degree angle, this will work most of the time. Each person is different, with that in mind please try out the glove to see where your screen registers the touch on your device.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card instead for the value of $10, $20, or $50.

No, our gift cards have no expiry.

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